PAYMENT METHODS
It is possible to pay oders with credit, debit or pre-paid card (Mastercard, Visa, American Express, Paypal, PostFinance, V PAY, Discover, Diners Club, etc.)
SECURITY
We use 128-bit SSL security encryption in our checkout process. After your order confirmation, the 3DS authentication process will redirected to your homebanking. Follow the instructions provided to finalise payment.This encrypts the personal information you provide us, ensuring that it is safe and not accessible by any third parties.
REFUNDS, RETURNS AND WARRANTY
RETURNS
Are you unhappy with your purchase? You can return it easily and free of charge within 5 business days from delivery. The packaging must be original with the good perfectly intact, including the packing materials.
Does your luggage have manufactoring defects? Report it to us via e-mail, we will be at your service in order to sort it out as soon as possible.
REFUNDS
As soon as we receive the good and check its overall conditions, we will proceed to refund money within 4 weeks.
TERMS OF PURCHASE (GUARANTEE)
There is a 2-year guarantee from the purchase date on the invoice. In case of manufactoring defect, a replacement product will be issued. Furthermore, when registering to Ewige Club, the guarantee will be extended to 5 years. For further details, read the full statement on our Terms and Conditions.
SHIPPING AND DELIVERY
FAST AND FREE DELIVERY
Thanks to the Swiss Post and its type A shipping, your order will be delivered only in 2 business days from the moment the parcel leaves our warehouse (weekends and holidays excluded).